Terms & Conditions

PLEASE READ IN FULL BEFORE BOOKING

 

Booking

Our experiences run throughout the year and must be booked in advance. Due to animal welfare we are restricted to limited opening days.

Details of availability are on our website: www.alpacaalpaca.co.uk

The price is per person (adult or child) inclusive of VAT.

You will receive email confirmation of your booking once on-line payment has been made. You are always welcome to phone us should you be unsure of any details.

Please note our opening times/dates when buying vouchers for others and check that the recipient can attend as we cannot refund vouchers.

 

Alpaca walking Safety

Alpacas are essentially wild animals and although relatively tame, need to be treated with respect.

Parents/carers are responsible for the safe supervision of any children you bring at all times whilst on site.

Every child 6 – 12 years and under must be accompanied by an adult/carer over 18 years old/1 adult per child 6-12 years old.

Unfortunately we cannot accommodate children under 6 years old.

Children must be over 12 years old to walk their own alpaca
Ratio: 1 adult – 1 child 6-12 years old.

Private or larger groups can be accommodated with prior arrangement.

Being herd animals, alpacas will not walk alone, therefore at least two alpacas need to be booked per experience unless you join with another group.
Numbers in your party are confirmed at time of booking, unexpected people may not be able to accompany you.

Bookings are confirmed with full payment, should you not wish to secure your booking on line then please call us where we will be happy to organise your booking.

Please arrive just a few minutes before your allocated time and allow other groups to vacate.

If the experience is being bought for someone other than yourself, you are responsible for informing that person of our policies and relaying any communication with regard to payments of any sort.

 

Refunds and Cancellations

If you wish to cancel a booking any time prior to 1 week before the booking time we will refund your money minus 10%  (to cover processing fees relating to the transactions). Should you cancel within 1 week prior to the booking, we can offer you an alternative, unfortunately Alpaca Alpaca is under no obligation to refund your money if you are unable to attend your experience on the day.

Vouchers have an expiry date and can be used to book in advance past the date, however, vouchers cannot be extended once expired.

Adverse Weather

In the instance of poor weather and it is not possible to walk, we will endeavour, where possible, to re-schedule your experience. In the event of us having to cancel your experience we will refund if a suitable alternative date can’t be arranged.

We regret that we are unable to offer refunds in the event of adverse conditions local to yourselves preventing you from attending a scheduled experience.

 

Suitable clothing

It is advisable to bring a change of shoes/wellies and a rain coat just in case.
Please don’t come wearing flip flops or sandals or your best clothes as we can’t guarantee you will not get mucky.

 

Video and Photography

Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stops filming should they be asked to do so.

Alpaca Alpaca cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.

We have social media pages which we would love you to share your experience with others.

www.facebook.com/AlpacaAlpacaLevenValley/

 

Basic Countryside Rules

Please don’t drop litter as it may result in an animal eating and possibly choking on it.
We are a no smoking site.
Dogs are not permitted as they scare the animals.
Whilst we endeavour to ensure you have an informative and fun experience, our alpaca’s welfare is our priority.

 

Medical Conditions

If you or any member of your party have existing medical conditions, you agree to inform us, including pregnancy prior to your visit. All information will be kept strictly confidential. In the instance of sickness and diarrhoea you must have been clear of all symptoms for at least 48 hours before attending.

 

Exclusion of Liability

In the absence of any proven negligence, lack of due diligence or breach of duty by Alpaca Alpaca Ltd, its volunteers or employees, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing an Alpaca Alpaca experience is done so entirely at your and their own risk.

All property left in the cabin or outside, is left at your own risk. Alpaca Alpaca cannot accept any responsibility for the loss or damage of any personal possessions.

 

Safeguarding

Alpaca Alpaca is committed to providing good child safeguarding practice for all our visitors. Our Alpaca Alpaca policy is one where we accept that good safeguarding and fair play is paramount for everyone.